GDPR Compliance

Privacy Policy

Last updated: January 30, 2026

This Privacy Policy explains how Solid Systems ("Company", "We", "Us", or "Our") collects, uses, stores, and protects Your personal data when You use Our website and services. It also explains Your privacy rights under applicable Irish and European Union data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The Data Controller responsible for Your personal data is:

Solid Systems
45 Glanntán Golf Links Road
Castletroy, V94T2TX
Ireland
Email: info@solidsystems.ie

Interpretation and Definitions

Definitions

  • Personal Data: Any information relating to an identified or identifiable individual.
  • Service: The website available at https://solidsystems.ie.
  • Usage Data: Information automatically collected when using the Service.
  • Cookies: Small text files placed on Your device to enhance user experience and analyse website performance.
  • You / User: The individual or organisation accessing Our Service.

Personal Data We Collect

Information You Provide

We may collect:

  • Name
  • Email address
  • Phone number
  • Postal or business address
  • Information submitted through contact forms or service enquiries

Usage Data

We automatically collect certain technical data including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on pages
  • Date and time of visits
  • Diagnostic and performance data

Tracking Technologies and Analytics

We use cookies, tracking pixels, and analytics tools to improve website performance and user experience.

Google Analytics

We use Google Analytics to analyse website traffic and user behaviour. Google Analytics collects information such as IP addresses, device data, and browsing behaviour. This data helps Us understand how visitors interact with Our website.

Google Analytics may transfer data outside the European Economic Area. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.

Cookies

We use:

  • Essential Cookies: Required for website functionality.
  • Performance & Analytics Cookies: Used to understand user behaviour and improve services.
  • Preference Cookies: Store user preferences such as language settings.

Non-essential cookies are only used with Your consent. You may withdraw consent at any time via cookie settings or browser controls.

Invisible reCAPTCHA

We may use invisible Google reCAPTCHA technology to prevent spam and automated abuse. This tool analyses visitor behaviour to distinguish human users from bots. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

How We Use Personal Data

We process Personal Data for the following purposes:

  • Providing and maintaining Our services
  • Responding to enquiries and customer requests
  • Managing user accounts and service contracts
  • Sending service updates and communications
  • Improving website functionality and performance
  • Preventing fraud and maintaining security
  • Marketing communications (where consent is provided)

Legal Basis for Processing (GDPR Article 6)

We process Your Personal Data based on:

  • Consent – when You agree to marketing or cookie tracking
  • Contractual necessity – to provide services You request
  • Legal obligations – compliance with tax or regulatory requirements
  • Legitimate interests – improving services, security monitoring, and fraud prevention

How We Share Personal Data

We may share Personal Data with:

  • Trusted service providers (hosting, analytics, IT support)
  • Professional advisers (legal, accounting, compliance)
  • Authorities where legally required
  • Business partners where necessary to deliver services

All third-party processors operate under data protection agreements and GDPR safeguards.

International Data Transfers

If Personal Data is transferred outside the European Economic Area, We ensure appropriate safeguards are in place such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We retain Personal Data only for as long as necessary:

  • Customer enquiries: up to 24 months
  • Account or contract data: duration of relationship plus up to 24 months
  • Analytics and usage data: up to 24 months
  • Legal and financial records: as required by Irish law

When retention periods expire, data is securely deleted or anonymised.

Data Security

We implement strong technical and organisational security measures including:

  • SSL encryption for website data transmission
  • Secure encrypted email systems
  • Access control and monitoring systems
  • Firewall and malware protection

While We apply best security practices, no internet transmission is completely secure.

Your GDPR Rights

You have the following rights under EU and Irish data protection law:

  • Right to access Your Personal Data
  • Right to correct inaccurate data
  • Right to erase Personal Data ("Right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with the Irish Data Protection Commission

You can contact the Irish Data Protection Commission at:

Website: https://www.dataprotection.ie

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If such data is discovered, it will be deleted promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page and take effect immediately upon posting.

Contact Us

If You have questions or wish to exercise Your privacy rights, please contact:

Email: info@solidsystems.ie